Shipping policy
Every Alpine Woolies order is sent with tracking. Here's what to expect from the moment you order.
Where your order ships from
Alpine Woolies is a New Zealand business. Our socks are made in China and your order is packed and dispatched by our fulfilment partner's warehouse there, not from our office, which is why delivery takes a little longer than a local courier would.
How long it takes
Processing: 1 to 3 business days to pick, pack and hand your order to the carrier.
Delivery once it ships: usually 7 to 12 business days to the United States, Australia and New Zealand.
Business days are Monday to Friday, excluding public holidays. These times are estimates from our logistics partners, not guarantees. Remote addresses and busy seasons can add a few days.
Shipping costs
- Free tracked shipping on orders of US$85 or more (our 8- and 10-pair bundles)
- Smaller orders ship with tracking for a flat rate: US$5.95 to the United States, AU$9.95 to Australia, NZ$9.95 to New Zealand, £4.95 to the United Kingdom and CA$9.95 to Canada
Outside the US, the free-shipping threshold is converted into your local currency. The exact cost is always shown at checkout before you pay.
Tracking
You'll get a tracking link by email as soon as your order ships. Tracking can take a few days to start updating while your parcel moves between countries. That's normal.
Customs, duties and taxes
Orders to the United States, Australia and New Zealand are shipped with import duties already paid, so there's nothing extra to pay on delivery. If a carrier ever asks you for a payment on an Alpine Woolies parcel, please email us before paying.
Orders that arrive in more than one parcel
Larger orders are sometimes sent in two parcels that arrive a few days apart. Your shipping confirmation shows what's been sent.
Changing your address or cancelling
Email us within 12 hours of ordering and we'll update or cancel your order if it hasn't been packed yet. Once it has shipped it can't be redirected, but you're still covered by our 100-Day Warm Feet Guarantee.
My order should be here by now
Check your shipping confirmation for any address mistake and ask your local post office or neighbours. If it still hasn't turned up, email hello@alpinewoolies.com with your order number and we'll chase it. If it's confirmed lost, we'll replace or refund it, your choice.